Difference between TQM and TPM
Total Quality Management
and Total Productive
Maintenance
are often used
interchangeably. However, TQM and TPM share a lot of similarities, but are
considered as two different approaches in the official literature.
Focus of Total Quality Management Concept :
TQM attempts to increase the quality of goods, services
and concomitant customer satisfaction by raising awareness of quality concerns
across the organization.
TQM is based on some specific corner-stones:
•Design
excellence,
•Product excellence,
•Process excellence,
•Marketing excellence,
•Customer experience,
•The organizational environment,
•Leadership commitment that guides the organization, and
•Commitment to excellence throughout the organization at all levels.
•Product excellence,
•Process excellence,
•Marketing excellence,
•Customer experience,
•The organizational environment,
•Leadership commitment that guides the organization, and
•Commitment to excellence throughout the organization at all levels.
Focus of Total Productive Maintenance Concept :
TPM focuses on operational excellence through
achievement of 4 Zeroes such as
•Zero Breakdowns
•Zero Defects
•Zero Accidents
and
•Zero Losses
TPM is aimed at the overall pursuit of production
efficiency, improvement to its maximum extent. By preventing equipment
break-down, improving the quality of the equipment and by standardizing the
equipment (results in less variance, so better quality), the quality of the
products increases.
The basic difference between these two programs can be sighted in a summarized tabulated form as shown below :
 |
| Table. 1. Difference between the approaches - TQM and TPM |
Apart from differences TPM and TQM program also carries certain similarities between them :
- Both the management improvement programs uses tools like employee engagement and employee engagement, benchmarking, target setting, data capturing and trend reviewing, systematic management review mechanisms and fact/ data based decision making etc.
- Both the programs demands highest degree of top management commitment for their success.
- Training of employees and engaging them with small grouped activities related to continuous improvement. Both the programs adopts reward and recognition mechanism to ignite employee enthusiasm for participation in improvement initiatives.
- Both the programs are long term vision oriented, takes quite a good time (approximately 3 to 5 years) for their implementation, call for a higher level of accountability and commitment from the regular employees, beyond their job responsibility. Once implemented bothe the programs are to be practiced for life time to be able to receive continuous results.
TQM and TPM can both result in an increase of quality, performance, and productivity and customer orientation and both the concepts if deployed holistically in any organization, the organization receives immense amount of benefit out of it.
However, the way of persuasion towards both concepts are different different. But from experience I must say TPM can be seen as a way to help
achieving the goals of TQM.
In my next blog I will talk about concepts of 12 step TPM Implementation Program ( Link:12 Steps of TPM Implementation Program) and TPM pillars. ( Link : 8 Pillars of TPM)
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